​​Customer Management Consulting

Smart      Sensible      Strategies

PHONE:  515-360-3084 

CONTACT:  tplimmer@theplimmergroup.com  ​                     © 2018 The Plimmer Group LLC.  All Rights Reserved     


The Plimmer Group consulting team is unique, collectively bringing over  90 years of experience in the fulfillment industry. Our experience includes consumer and business-to-business publications.  Our team has worked with publishers ranging from the largest in the industry to the smallest.  Our experience includes publishers with a broad range of circulation such as: Hearst, Conde Nast, Reader's Digest, August Home, Kiplinger to state and special interest publications.  

As senior executives in the publishing industry, we had the opportunity to coach and counsel our clients throughout every element of their customer management strategies.  Our consultation included the process of setting business policies, customer acquisition ongoing management, and cultivation of customer bases. Working inside the fulfillment arena, we had a unique, completely unobstructed view of the impact of those strategies on their subscribers as well as their organization's bottom line. Our team's insights are driven by years of experience and hundreds of publishers' failures and successes.  As a client of The Plimmer Group, your organization will benefit from the aggregation of that experience.

Our team has expertise in the areas of: fulfillment systems, online/digital, mailing services, application design and development, postal regulations, project management, supply chain sourcing, contract negotiation, and general business process improvement.